• Provide prompt and effective chat support to customers, addressing their inquiries and resolving issues.
• Ensure high levels of customer satisfaction through active listening and personalized responses.
• Assist in managing multiple chat conversations simultaneously while maintaining quality communication.
• Collaborate with other departments to escalate issues that require further attention.
• Document customer interactions and feedback for continuous improvement of services.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 1–3 years of relevant experience in customer support
• Skills and Competencies: Strong computer literacy and proficiency in chat support tools
• Qualities and Traits: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively