• Three to four (3-4) years’ experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Basic understanding of PC hardware setup and configuration.
• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration, including Remote Troubleshooting, Installation, and Uninstallation of applications, etc., is a must.
• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
• Knowledge of Microsoft-based operating systems with emphasis on Windows X (i.e. Win10, Win7)
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, Desktop, MFD, Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint.
• Good written and oral communication skills with clients and management, as well as people skills.
• Ability to work with deadlines and complete tasks on time.
• MCP and ITIL certification would be desirable but not mandatory
• Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.)

Non-Technical Qualifications:

• Good Customer management skills,
• Good at oral and written communication
• Able to interact with and work with customers at different levels.
• Self-driven and result-oriented.
• Really passionate about work.
• Local language knowledge is preferred.
• Candidates must be proficient in at least one of the following languages: Korean, Japanese, or Mandarin.

Other Dispatch/Ad hoc Requirement:

• Exp in handling desktop/network/firewall issues
• Capable of installing and upgrading Operating Systems
• Install patches
• Software and Hardware Break Fix
• Well-versed network engineer (Good to have CCNA or above certification)
• Basics of Wi-Fi
• Basics of networks, LAN, WAN, Switch and Router Configuration
• Install and administer MS Office
• Business English with local language

Standard Tools Engineers need to carry while going to the site:

• Fully charged laptop with Windows 8 or 10 operating system and admin rights
• Cisco Console cable (DB9 – RJ45 or USB RJ45). In case of a USB converter used, make sure the drivers are properly installed
• The laptop should have the following programs/software installed
• Putty
• TeamViewer
• TFTP server
• Screwdriver Set
• Internet Data Card
• TECH must have a console cable and a laptop, and can console it into the CISCO Router and use WEBEX