Position Title: Insurance Claims Adjuster (Non-Motor)

Location: Alabang, Muntinlupa

Setup: Onsite

Schedule: Day Shift

Qualifications:

• Graduate of any four-year bachelor’s degree
• 2–5 years of experience in Non-Motor Claims, or prior work in a claims department or insurance adjustment company
• Background in customer service and loss adjustment, preferably within an insurance company or adjustment firm
• Strong organizational, analytical, and multitasking skills
• Proficient in Microsoft Office applications (Excel, Word, etc.) and familiar with claims management software
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion
• Team-oriented and proactive in supporting other claims staff

Job Summary

The Insurance Claims Adjuster (Non-Motor) assists in the inspection, investigation, evaluation, and settlement of non-motor claims under the supervision of senior claims professionals. The role ensures that all claims are reviewed accurately, damages are properly assessed, and that settlements comply with policy coverage, industry standards, and regulatory requirements. The position supports efficient claims management and contributes to maintaining excellent client service and operational accuracy.

Responsibilities

• Conduct inspections and on-site assessments to evaluate property damage and verify reported losses
• Receive and review inspection requests and coordinate schedules with insured parties or claimants
• Analyze findings and prepare detailed preliminary and final evaluation reports for supervisor review
• Escalate complex or high-value claims for further investigation when necessary
• Compare observed damages with reported loss details to validate claim authenticity
• Review submitted documentation to prevent overpayment of claims and ensure compliance with policies
• Collaborate with legal and technical professionals (lawyers, engineers, architects, etc.) for claim verification
• Identify and report potential fraud cases to the Fraud Department and assist in control measures
• Provide regular updates to claimants, agents, and brokers on claim progress and resolutions
• Address and document client complaints and coordinate resolution efforts with management
• Assist external adjusters by monitoring documents, follow-ups, and compliance with turnaround times
• Participate in review meetings to discuss policy interpretation and improve claims turnaround efficiency