• Supervise daily housekeeping operations including room cleaning, public areas, and laundry services
• Assign tasks and monitor performance of housekeeping staff
• Conduct regular inspections to ensure cleanliness and maintenance standards are met
• Train new staff and provide ongoing coaching to maintain service excellence
• Manage inventory of cleaning supplies and linen; coordinate with suppliers as needed
• Respond promptly to guest requests and resolve complaints professionally
• Ensure compliance with health and safety regulations
• Prepare shift schedules and maintain accurate records of staff attendance and room status

Qualifications:

• Proven experience as a Housekeeping Supervisor or similar role in hospitality
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Knowledge of cleaning techniques and health standards
• Ability to work flexible hours, including weekends and holidays
• High school diploma or equivalent; vocational training or certification is a plus