The Soft Services Lead - oversees and coordinates all non-technical aspects of facility management, ensuring the efficient delivery of services that contribute to the

comfort, cleanliness, and well-being of occupants. They supervise a team of soft services staff, manage vendor relationships, and implement strategies to optimize service quality and cost-effectiveness.

DESCRIPTION OF FUNCTIONS

TEAM LEADERSHIP AND SUPERVISION:

• Manage and provide leadership to soft services staff, including cleaners, janitors, landscapers, and pest control technicians.
• Schedule shifts, assign tasks, and ensure that team members adhere to standard operating procedures and safety protocols.

SERVICE DELIVERY MANAGEMENT:

• Oversee the day-to-day delivery of soft services, including cleaning, janitorial services, waste management, landscaping, and pest control.
• Ensure that services are delivered efficiently, effectively, and in accordance with contractual obligations and quality standards.

VENDOR AND CONTRACTOR MANAGEMENT:

• Manage relationships with external vendors and service providers, including cleaning companies, landscaping service provider, and pest control agencies.
• Monitor vendor performance and address any issues or concerns in a timely manner.

QUALITY ASSURANCE AND COMPLIANCE:

• Implement quality assurance measures to maintain high standards of cleanliness, hygiene, and safety throughout the facility.
• Conduct regular inspections to ensure compliance with relevant regulations, industry standards, and best practices.

INVENTORY AND SUPPLIES MANAGEMENT:

• Manage inventory levels of cleaning supplies, equipment, and consumables, ensuring adequate stock levels while minimizing waste and cost.
• Source and procure high-quality products and materials at competitive prices, optimizing supply chain efficiency.
• Identify opportunities for process optimization, efficiency improvements, and innovation within soft services operations.
• Stay abreast of industry trends, best practices, and technological advancements to enhance service delivery and stay competitive in the market.

COMPETENCIES AND SKILLS REQUIRED

• With knowledge of aspects of property or facilities management specifically soft services; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal and external customers along with leadership skills.
• Good experience in the skill area; good external and internal relations.
• Keen on details, computer literate and have excellent problem-solving skills.

Educational Background:

• Property Management or equal to
• Preferably at least two years (2) experience in Facilities and Property Management