It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Are you passionate about empowering customers and helping them succeed with the right tools and training? We’re looking for a Home-Based Franchise Success Advocate to support our U.S.-based client in guiding franchise owners through onboarding, education, and long-term engagement. You’ll be the go-to resource for setup, training, and technical support, helping clients get the most out of the tools and services offered. If you enjoy building strong client relationships and making a difference in their growth journey, this role is for you.

REQUIRED CORE COMPETENCIES

• Proactive Communicator: Skilled in both written and verbal communication, with a positive, solutions-driven tone.
• Highly Organized: Keeps track of complex onboarding steps, schedules, and follow-ups with precision.
• Customer-Focused: Demonstrates empathy and attentiveness while providing tailored support and training.
• Detail-Oriented: Maintains accuracy in documentation, account configuration, and follow-through.
• Flexible and Adaptable: Able to juggle changing priorities and confidently troubleshoot client concerns.
• Collaborative Mindset: Works smoothly with account strategists and internal teams to meet client goals.

WHAT YOU WILL DO

• Guide new franchise owners through the onboarding process from start to finish.
• Conduct account set-up, product configuration, and access provisioning.
• Schedule and facilitate onboarding and training sessions for new customers.
• Support Account Strategists during calls and follow-up operations.
• Deliver product demonstrations and ensure franchisees understand how to use the platform effectively.
• Assist clients with data processing, campaign support, and usage of customer tools.
• Document issue reports, escalate technical concerns, and help drive resolutions.
• Maintain clear records of each client's onboarding progress and support needs.
• Continuously look for ways to improve the onboarding experience.
• Perform additional ad hoc tasks related to franchise support as assigned.

WHAT WE LOOK FOR

• Education: Bachelor’s degree preferred, but open to candidates with at least a high school diploma and relevant experience.
• Experience: 2–3 years in virtual customer service, onboarding, or customer education roles.
• Bonus Experience: Previous involvement in project management or supporting franchisees.
• Communication Skills: Excellent command of English, both spoken and written.
• Technical Skills:
• Familiarity with Salesforce (especially case handling).
• Proficiency in Microsoft Office and Google Workspace.
• Comfort using CRM, scheduling, and video conferencing tools.

WHAT WE OFFER

• Salary Range: Php 35,000
• Industry: Promotions
• Job Type: Full-time
• Work Shift: 9:00 AM – 6:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.