Acxelsus Client Support Representative

Client Support Representative

Acxelsus

Boleh Dirunding

Di lokasi - Pasig1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa

Kongsi

Keterangan Kerja

Penerangan

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude toward personal growth.

Our foundation is built upon a set of core values – R.I.G.H.T. – representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success – join us!

About the Job
Our esteemed client, a training solutions provider in the education and compliance sector, is looking for a Client Support Representative (Sales-Focused).

In this role, you will be the first point of contact for client inquiries—primarily through phone calls and emails—and a vital support to the sales and operations teams. By handling day-to-day communication, enrollment processes, and course scheduling tasks, you contribute directly to improving client satisfaction and driving business growth.

Key Responsibilities

Inbox & Phone Management: Respond to client inquiries via email and phone, send follow-ups, and route messages to the appropriate departments.
Bookings & Enrollments: Process course bookings, confirm attendance, manage student documentation, and conduct follow-ups via calls, SMS, and email.
Course Scheduling: Input and update course information, assist with scheduling inquiries, and coordinate pre-audit documentation.
Student Access Management: Enroll students in the Learning Management System (LMS), assist with login issues, and maintain user records.
General Support: Handle inbound client calls, generate invoices, and help maintain an up-to-date sales and support database.

Qualifications
Education: Bachelor’s degree in any relevant field or course.

Experience: At least 1 year of combined experience in sales, customer service, or administrative support, preferably within the BPO or similar industry.
Technical Skills: Proficiency in tools such as Aircall, InDesign, Acrobat Pro, Salesforce, Cloud Assess, and MS 365.
Soft Skills: Strong time management, organization, and problem-solving abilities; capable of working independently and in a team.
Language: Excellent verbal and written English communication skills.

What We Offer
At Acxelsus, our people come first. We provide comprehensive compensation and benefits to support your professional and personal well-being.

Market-competitive salary and allowances
Health & group life insurance
Fixed weekends off and a dayshift schedule
Hybrid work opportunities
Paid time off and birthday leave
Ongoing learning & development
Employee recognition programs
A positive, inclusive, and work-life balanced environment

Ready to experience the #AcxelsusAdvantage? Join our team today!

Syarat-syarat

Please refer to job description.

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