Job Summary:

The Collections Manager plays a critical role in driving recovery performance through real-time monitoring, strategic decision-making, and efficient execution of corrective actions. This role leads the collections team with a risk-segmented approach to maximize recovery rates while ensuring compliance and maintaining a customer-centric experience. Strong expertise in collection-related risk assessment, operational efficiency, and dynamic, risk-based strategies is essential for success in this position.

Qualifications & Skills:

• Minimum of 10 years of experience in collections management, with a strong track record in tactical execution and real-time decision-making.
• Proficiency in collections management systems, data analytics tools, and CRM software.
• Strong analytical skills with expertise in real-time data monitoring and risk assessment.
• Excellent leadership, problem-solving, and negotiation skills.
• Deep understanding of loan collections, delinquency management, and legal recovery processes.
• Ability to work in a fast-paced, high-pressure environment requiring quick tactical decisions.

Core Competencies:

• Risk-Based Decision Making: Ability to prioritize collections based on delinquency risk segmentation.
• Tactical Execution: Expertise in real-time monitoring and quick corrective actions.
• Analytical Thinking: Ability to interpret complex data and drive immediate tactical improvements.
• Operational Efficiency: Strong ability to refine processes, optimize workflows, and implement best practices.
• Leadership & Team Agility: Capability to train and lead teams in a dynamic, data-driven environment.
• Communication & Negotiation: Strong skills in handling customer interactions and negotiating repayment terms effectively.
• Regulatory Compliance: Deep knowledge of financial regulations and compliance requirements.
• Problem-Solving: Ability to identify challenges, implement corrective actions quickly, and continuously improve collection processes.

Please refer to job description.