Collections Specialist

Vault Outsourcing OPC

RM2.3-2.7K[Bulanan]
Di lokasi - Makati1 - 3 Tahun PengalamanPendidikan tidak diperlukanSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13

  • Insurans Kesihatan & Kesejahteraan

    Insurans Hayat, HMO

  • Faedah Tambahan

    Kuarter Tidur

  • Pembangunan Profesional

    Pembangunan Profesional

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

Title: Customer Relationship Specialist (Australian Third Party Collections & Skip Tracing)

Location: Full time onsite in Makati

Schedule: Mondays through Fridays | Dayshift


Key Responsibilities

  • Manage a portfolio of delinquent accounts and conduct thorough reviews of account
  • histories, payment records, and documentation to assess the status of debts and determine
  • appropriate recovery strategies.
  • Utilize skip tracing techniques and investigative methods to locate and contact debtors who
  • have defaulted on payments or become unresponsive, ensuring accurate and up-to-date
  • contact information for effective communication.
  • Initiate contact with debtors via phone, email, and written correspondence to negotiate
  • repayment plans, settlements, or other resolutions, demonstrating professionalism,
  • empathy, and persistence in all interactions.
  • Document all communications, payment arrangements, and agreements with debtors
  • accurately and comprehensively in the collections system, maintaining detailed records of
  • each interaction and account status updates.
  • Collaborate with internal stakeholders, including collections team lead, legal, and compliance,
  • to address complex debt recovery issues, escalate accounts as necessary, and ensure
  • compliance with regulatory guidelines.
  • Provide regular updates and reports on account statuses, recovery efforts, and key
  • performance metrics to collections team leaders and management, highlighting successes,
  • challenges, and opportunities for improvement.

Syarat-syarat

  • At least 2-3 years of experience in debt recovery, collections, or related field, with a strong
  • background in Australian collections practices and skip tracing techniques is a must.
  • Proven track record of successfully recovering outstanding debts and negotiating payment
  • arrangements with debtors in a professional and ethical manner.
  • Proficiency in skip tracing techniques, including database searches, public records, and investigative methods, to locate and contact debtors effectively.
  • Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport, diffuse tension, and achieve mutually beneficial outcomes in debt recovery negotiations.
  • Strong attention to detail and accuracy, with the ability to analyze account information, identify discrepancies, and develop appropriate solutions to facilitate debt recovery.
  • Australian Market experience
  • Third Party Collections
  • Skip Tracing
Langkau PenjejakanKhidmat PelangganThird Party CollectionsCollections
Preview

Adrian Barit

Recruitment SpecialistVault Outsourcing OPC

Aktif dalam masa tujuh hari

Tempat Bertugas

7th Floor, RCBC Plaza, 6819 Ayala Ave, Makati, 1227 Metro Manila, Philippines

Disiarkan pada 16 May 2025

Vault Outsourcing OPC

Tidak Memerlukan Pembiayaan

101-500 Pekerja

BPO & Pusat Panggilan

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Vault Outsourcing OPC

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