Job Summary:

Manage overdue accounts by contacting clients, negotiating payment plans, and ensuring timely collections in line with company policies.

Key Responsibilities:

• Contact clients with overdue payments and negotiate settlement terms.
• Maintain accurate records of collections and payment schedules.
• Resolve disputes and provide solutions to clients with financial difficulties.
• Coordinate with other departments to manage account statuses.
• Report on collection progress and recommend actions for delinquent accounts.

Previous experience in collections or customer service preferred.

Strong communication, negotiation, and problem-solving skills.

Knowledge of microfinance or financial products is a plus.

Detail-oriented and goal-driven.