The Accounting/ Collections Officer will be responsible for contacting tenants with overdue payments, negotiating payment arrangements, and ensuring the prompt and complete recovery of outstanding receivables while maintaining positive tenant relations. This role requires excellent communication, negotiation, and problem-solving skills.

Key Responsibilities:

Customer Service

• Initiate contact with tenants who have outstanding balances via phone, email, and/or face-to-face interactions.
• Maintain professionalism and empathy during interactions to preserve tenant relationships.
• Assist customers in resolving disputes or discrepancies related to their accounts.
• Provide excellent customer service by addressing inquiries and concerns professionally and promptly.

Payment Negotiation

• Negotiate payment plans with tenants to establish feasible repayment terms.
• Analyze each tenant's financial situation and propose appropriate solutions.

Record Keeping

• Accurately document all tenant interactions, agreements, and payment arrangements in the collections and accounting system.
• Maintain an updated and accurate record of tenants’ accounts including but not limited to their rental dues, utility bills, and other applicable charges.
• Ensure timeliness and accuracy in the following activities: a.) validation of payments from tenants and issuance of receipts, b.) computation and return of security deposits, c.) submission of requests for payment of building utilities, d.) generation of tenants’ electronic statement of accounts, and e.) response to tenant inquiries for assigned properties.

Compliance

• Adhere to all relevant laws and regulations governing debt collection. This may also include opening and updating of company bank accounts should the need arise.
• Ensure that all collection activities are carried out ethically and within company policies. This also includes proper maintenance of complete records of Certificates of Creditable Withholding Taxes from tenants.

Reporting

• Prepare and submit regular reports on collection activities, including the status of delinquent accounts.
• Provide insights and recommendations to the Collections Supervisor for improving collection processes.

Targets and Goals

• Meet or exceed monthly and quarterly collection targets.
• Develop strategies to optimize collections and minimize bad debt.

Qualifications:

• Graduate of BS Accountancy or equivalent.
• Amenable to work in Makati for 3x a week (hybrid work setup)
• Willing to start immediately
• Fresh graduates are welcome to apply