Collections Process Associate

Location: McKinley West, Taguig / SM MOA Complex, Pasay

Work Setup: Onsite

Shift: Australian Business Hours (Mon-Fri)

Job Description

We are looking for a Collections Process Associate to join our team. The role focuses on contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely recovery of outstanding balances while maintaining a professional and empathetic approach.

Key Responsibilities

• Contact customers via phone, email, or written communication to collect outstanding debts
• Negotiate repayment plans and settlements in line with company policies
• Maintain accurate and complete records of customer interactions and payment agreements
• Follow up on broken promises to pay and escalate unresolved cases when necessary
• Ensure compliance with debt collection laws and internal procedures
• Meet or exceed daily and monthly collection targets

Qualifications & Skills

• At least 1.5 years of collections experience, preferably in banking or cards LOB
• Excellent English communication skills with strong customer focus
• Strong negotiation and problem-solving skills
• Team player with a positive and professional attitude
• College graduate

Why Join Us

• Stable onsite work location
• Structured process and clear performance targets
• Opportunity to grow within a professional collections environment

Apply now and be part of a results-driven and supportive team!

Job Type: Full-time

Benefits:

• Gym membership
• Health insurance
• Opportunities for promotion
• Paid training

Application Question(s):

• How much is your expected salary?

Experience:

• B2B Collections: 1 year (Required)

Work Location: In person