• Dispute Representative will monitor and acknowledge disputes coming from consumers or 3rd party partner regarding the credit report they received from us.
• Dispute Representative should be able to investigate and provide resolution to the consumers or 3rd party partner within the given TAT.
• He or she should be able to track all issues and maintain a common tracker.
• Dispute Representative should be able to provide reports every month to management to know the status of the task.
• He or she should be able to think and provide process improvement for the betterment of the work
• Dispute representative should always coordinate with the consumer or 3rd party partner to provide updates and status via email or call.
• Should be good in analyzing issues in order to produce a good result.
• Should have a good interpersonal skills.
• Should provide quality work and within TAT with minimal to no assistance
  
  

• With at least 1-2 years of experience handling dispute and consumer-experience
• Prior experience supporting Financial Industry/Services
• With strong analytical thinking, hard working, good interpersonal skills
• Should be able to communicate with the members and consumer fluently and able to create business type of email response.
  
  

Please refer to job description.