We’re Hiring: Credit Analyst!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Credit Analyst to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Credit Analyst

Work Arrangement: Work From Home

Location: Any CS Branch - Makati/Ortigas/Cebu/Mabalacat/Angeles/ Davao

Schedule: Morning Shift

Job Description:

The Credit Analyst plays a pivotal role in supporting the Finance Broker by managing the "top of funnel" business activities, including lead management, nurturing customer relationships, and guiding applications from initial inquiry through to lodgement and settlement. This role combines administrative precision, client service excellence, and thorough research to ensure a streamlined and effective lending process. 

Task and Responsibilities:

• Lead Management & CRM Administration:
• Receive, input, and track leads in the MyCRM platform.
• Maintain and update the leads pipeline (MyCRM deal board) daily, weekly & monthly.
• Help manage broker tasks and track customer follow-ups to ensure regular & consistent communication. 
• Customer Service & Communication:
• In conjunction with the Finance Broker, provide ongoing updates to customers throughout the loan process.
• Liaise with lenders to ensure smooth processing and address any issues and backchannel messages or requests that arise.
• Handle queries from customers and provide prompt, professional support. 
• Additional Credit Analyst Tasks:
• Monitor and manage customer reviews, feedback, and inquiries.
• Assist in administrative duties, file management, and record keeping as per the office policies and procedures.
• Support the Finance Broker in preparing for client meetings and presentations.
• Ensure that client files are compliant and always audit ready. 
• Training & Development
• Assist in provide training to other team members within the business on topics including servicing, complex servicing, and lender/product research.
• Assist in upskilling the team to enhance overall service delivery and product knowledge. 
• Compliance & Industry Knowledge
• Ensure all tasks comply with Responsible Lending regulations.
• Maintain knowledge of industry updates by participating in educational sessions, webinars, and lender training. 
• Team Collaboration & Meetings
• Collaborate with the Finance Broker to ensure all tasks and milestones are met.
• Attend daily, weekly & monthly productivity meetings, contributing ideas to improve business performance. 

Qualification and requirements:

• Previous experience in banking, mortgage broking, lending, or a similar role is preferred.
• Ability to understand simple and complex self-employed customer documentation including Tax Returns & business financials including but not limited to sole traders, companies, trusts and partnerships.
• Strong knowledge of lending servicing, products and lender policies.
• Ability to work effectively within a team, fostering open communication, collaboration, and support across roles to achieve common business goals and ensure a seamless client experience.

Non-negotiable skills & requirements:

• Previous experience in banking, mortgage broking, lending, or a similar role is preferred.
• Ability to understand simple and complex self-employed customer documentation including Tax Returns & business financials including but not limited to sole traders, companies, trusts and partnerships.
• Strong knowledge of lending servicing, products and lender policies.
• Proficiency in MyCRM, lender portals, and Microsoft Office and Google Business Suite.