Key Responsibilities

• Initiate contact with customers or businesses with overdue accounts via phone calls, emails, SMS, and formal letters.
• Maintain a professional and empathetic tone in all interactions, including those that may be challenging.
• Use persuasive communication to secure commitments for payment, while being sensitive to the situation.
• Accurately log all communication with clients, including dates, times, methods, and summaries of discussions.
• Update payment records, account statuses, and changes in repayment arrangements using collection software or databases.
• Generate and submit regular reports on collections progress, outstanding balances, and accounts in default.
• Ensure data integrity and confidentiality of clients' information.
• Identify accounts that are eligible for legal action due to non-responsiveness or repeated default.
• Follow internal policies and code of conduct regarding ethical collection practices.
• Maintain up-to-date knowledge of regulatory changes and ensure collection procedures are aligned with current legislation

Skills Required:

• Strong communication and negotiation skills
• High level of integrity, discretion, and confidentiality.
• Ability to multitask, prioritize workloads, and meet deadlines under pressure.
• Problem-solving mindset and attention to detail.
• Persistent, patient, and results-driven approach.
• Persistence and patience
• Knowledge of relevant legal guidelines
• Basic math and computer skills
• Ability to handle stressful or confrontational situations
• Can able to drive 4-wheel vehicle