CSR Non Voice - Local Account

GameOne PH

RM1.5-1.9K[Bulanan]
Di lokasi - Bandar Quezon<1 Thn PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

Penerangan

  • We are looking for a Customer Service Representative (Chat Support) to join our growing team in Cubao, Quezon City.
  • If you're passionate about helping people, thrive in a fast-paced digital environment, and enjoy solving problems, this role is perfect for you.
  • As a Chat Support Representative, you will be the first point of contact for our customers via live chat. You’ll handle inquiries, provide product or service information, resolve issues, and ensure a smooth and positive customer experience .

Key Responsibilities:

  • Provide real-time assistance to customers via live chat in a professional, friendly, and empathetic manner.
  • Respond to customer inquiries regarding products, orders, deliveries, returns, and other services.
  • Troubleshoot customer concerns and resolve issues efficiently within established response time and quality standards.
  • Escalate complex or unresolved issues to the appropriate departments while ensuring proper documentation.
  • Track and follow up on customer issues to ensure complete resolution and customer satisfaction.
  • Maintain up-to-date knowledge of company products, policies, and procedures to provide accurate information.
  • Monitor and report recurring customer concerns and feedback to help improve service and operations.
  • Maintain chat logs and customer interaction records accurately and securely.

Syarat-syarat

  • College Graduate
  • Previous experience in customer service or chat support is preferred but not required
  • Excellent written English communication skills, including grammar, punctuation, and tone
  • Strong reading comprehension and ability to multi-task across multiple chats and systems
  • Tech-savvy with familiarity in using CRM tools, eCommerce platforms, or help desk systems
  • Patient, detail-oriented, and able to work well independently and as part of a team
  • Willing to work on-site in Cubao, Quezon City,
Khidmat PelangganPenyelesaian MasalahBersifat KepimpinanPengurusan AkaunEtika Kerja Yang Teguh
Preview

HR JADE

HR OfficerGameOne PH

Aktif dalam masa tiga hari

Tempat Bertugas

6th floor, 115 Harvard. 115 Harvard, Cubao, Quezon City, 1109 Metro Manila, Philippines

Disiarkan pada 28 May 2025

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