• Handle escalated complaints, requests, and inquiries referred by regulators, senior management, and internal units.
• Conduct thorough investigations of escalated cases by gathering relevant data, coordinating with internal and external units, and analyzing the root causes of customer concerns.
• Recommend timely and appropriate resolutions, business considerations, and customer compensation where applicable in accordance to the Bank’s policies, procedures, and service standards while prioritizing customer satisfaction.
• Prepare necessary documents such as account reconciliations, statements of account, payment arrangements, certifications, and quitclaims.
• Ensure adherence to regulatory requirements and internal service commitments in handling escalations
  
  

• Must posses at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications
• Detail-oriented; Excellent verbal and written communication
• Knowledge in card and loan products is preferred, but not required

Please refer to job description.