• Handle inbound and/or outbound calls, emails, or chat messages in a professional manner.
• Provide accurate information about products, services, billing, or policies.
• Resolve customer concerns and escalate complex issues to the appropriate department when necessary.
• Maintain customer records by updating account information in the system.
• Meet performance metrics such as quality, productivity, attendance, and customer satisfaction.
• Follow company policies and standard operating procedures (SOPs).
• Participate in training sessions to stay updated on products, services, and system updates.
• Maintain a positive and empathetic attitude toward customers and colleagues.

Job Requirements:

• At least High School Graduate / Senior High Graduate / College Level.
• Excellent communication skills in English (both written and verbal).
• With or without BPO experience (experience is an advantage).
• Strong problem-solving and customer-handling skills.
• Amenable to work on shifting schedules, weekends, and holidays.