Unlimited Network of Opportunities International Corporation Customer Care Supervisor

Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

RM1.9-3.4K[Bulanan]

Di lokasi - Bandar Quezon3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa

Kongsi

Keterangan Kerja

Manfaat

Elaun
Elaun Telekomunikasi
Pengiktirafan dan Ganjaran Pekerja
Penilaian Tahunan, Anugerah Pekerja Bulanan, Program Pengiktirafan Pekerja, Hadiah Percutian
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
Insurans Kesihatan, HMO
Faedah Tambahan
Lawatan Tahunan Syarikat, Diskaun Kakitangan Pekerja
Pembangunan Profesional
Program Bantuan Pekerja
Cuti & Pelepasan
Cuti Kematian, Cuti Belas Kasihan, Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Syarat-syarat

Graduate of any 4- year Business course
Must have at least 5 years’ experience in customer service
Proven ability to lead and motivate a team.
Above communication, interpersonal, and problem-solving skills.
Strong understanding of customer service principles and best practices.

Khidmat PelangganPasukan JualanPengurusan AkaunEtika Kerja Yang TeguhPenyelesaian MasalahKemahiran KakitanganPusat PanggilanKemahiran InterpersonalKemahiran Berorganisasi