• Uphold a positive, professional, and empathetic approach when assisting customers
• Address customer inquiries and concerns promptly via chat or call as needed
• Facilitate and process same-day delivery orders efficiently
• Monitor and respond to customer complaints on social media, offering timely support
• Collect customer feedback and relay insights to the Product, Sales, and Marketing teams
• Follow up with customers to ensure their concerns are fully resolved
• Inspect defective returned items and process them for RMA
• Review promotions and update pricing on eCommerce platforms

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person