One Point Contact Inc. Customer Service Manager

Customer Service Manager

One Point Contact Inc.

RM3.3-3.7K[Bulanan]

Di lokasi - Pasig3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa

Kongsi

Keterangan Kerja

Manfaat

Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Cuti & Pelepasan
Cuti Sakit, Curi Percutian

Penerangan

Oversee the customer service team to ensure high-quality support.
Develop and implement customer service policies and procedures.
Monitor customer interactions and feedback for continuous improvement.
Train and mentor staff to enhance skills and productivity.
Manage escalated customer issues and resolve complaints effectively.
Analyze performance metrics to drive service enhancements.

Syarat-syarat

Educational Qualifications: Bachelor’s degree in Business Administration or related field.
Experience Level: 3-5 years in customer service or account management.
Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.

Bahasa InggerisKhidmat PelangganPengurusan AkaunEtika Kerja Yang TeguhPusat PanggilanSokongan Pentadbiran BelakangKemahiran KakitanganKemahiran TeknikalBudi BicaraKemahiran Interpersonal