• Provide exceptional customer service to clients in the healthcare domain.
• Assist customers with inquiries related to their health plans and benefits.
• Resolve issues effectively while maintaining a professional demeanor.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance customer satisfaction and service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1 year of experience in BPO setting Healthcare Account.
• Skills and Competencies: Proficient in English, strong interpersonal skills, and experienced in call center operations.
• Qualities and Traits: Excellent communication skills and a problem-solving mindset.
• Responsibilities and Duties: Ability to handle inquiries and issues professionally and empathetically.