COMPANY PROFILE: In the Philippines, this BPO company began operations in 2007. In every aspect of the call center and back office, they are regarded as one of the best options.

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Shifting Schedule

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site

Look for Ms. Kendra

BENEFITS:

• HMO for two dependents and the employee
• Performance bonus every quarter
• Career advancement prospects
• Annual Leaves
• Benefits Mandated by the Government

JOB REQUIREMENT:

• Possessing a bachelor's degree
• Having worked in a leadership tole for 4 years
• 5 years of experience working in BPO Company
• Willing to work in a shifting schedule
• Willing to work on site

JOB RESPONSIBILITIES:

• Finds inefficiencies, simplifies processes, and improves service delivery
• Assessing and incorporating new technologies to enhance customer interactions
• Offers agents and team leads coaching, skill-building courses, and knowledge-sharing activities.
• Keeps an eye on performance indicators, makes sure rules are followed, and upholds service quality
• Evaluates input, makes changes, and promotes a customer-focused culture

RECRUITMENT PROCESS: (ONLINE)

• First Interview
• Final Interview
• Employment Offer