Supplier Success Professional

Cloudstaff

RM2.1K[Bulanan]
Di lokasi - Angeles1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

We're Hiring: Supplier Success Professional!

We are currently on the lookout for a Supplier Success Professional to join our team at Cloudstaff, the #1 workplace everywhere!

Role: Supplier Success Professional

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Morning Shift


The Supplier Success Professional will assist in developing and maintaining a world-class pre-qualification system for contractors, suppliers and vendors but being the first point of contact for all client customers.


Key Responsibilities:

  • Provide professional support to all customers 
  • Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Escalate customer complaints and seek reach out options to provide additional assistance
  • Share feature requests and effective workarounds with team members
  • Educate customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to client’s culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars
  • Contribute and report towards the team KPIS and objectives
  • Assist in training junior Customer Support Representatives


Qualification and requirements:

  • Experience as a Customer Support Specialist or similar CS role
  • Excellent communication skill – both written and orally
  • Ability to Active listen and think 2 steps ahead
  • Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress/Patience tolerance
  • Ability to learn and apply new information or skills


Non-negotiable skills & requirements:

  • 2+ years of proven experience in customer support. 
  • Strong experience in managing high volume customer interactions. 
  • Bachelor's degree or equivalent qualification.
  • Excellent communication skill – both written and orally
  • Interpersonal skills
Preview

Jorge Maximo

HR OfficerCloudstaff

More than ten replies today

Tempat Bertugas

Cloudstaff CRK06. Nepo Center, 12F Entec 2 Bldg Plaridel St, cor Catalina St, Angeles, 2009 Pampanga, Philippines

Disiarkan pada 08 October 2025

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