Urgent hiring: Start Asap! Easy Process! Accepting HS/SHS Graduate with or without BPO experience! Paid training!

Work onsite: Sunlife Building 20th Lacson Street, Bacolod City

Position: Customer Service Representative (CSR)

Job Description:

• Active Listening: Understand customer needs with attentiveness and empathy to foster meaningful connections.
• Product Knowledge: Develop and maintain in-depth knowledge of client products and services to deliver accurate and effective support.
• Call Management: Handle inquiries promptly and professionally, ensuring each interaction is efficient and positive.
• Documentation: Record customer interactions thoroughly and accurately within call tracking systems.
• Performance Goals: Consistently achieve and surpass Key Performance Indicators (KPIs) to support service excellence.
• Continuous Improvement: Participate in initiatives that enhance customer satisfaction and improve overall operational performance.

OFFER AND BENEFITS:

• UP TO 24,000 SALARY PACKAGE (DEPENDING ON THE BPO EXPERIENCE)
• NIGHT DIFFERENTIAL
• HMO AND OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER

MINIMUM QUALIFICATIONS:

• College graduate (with or without BPO experience)
• College undergraduate (with or without BPO experience)
• HS Grad / SHS graduate (with or without BPO experience)
• Good communications skills
• Amenable to start asap and work onsite