- Provide night shift online and phone-based technical support focusing on xTool’s laser cutting and engraving products to customers from the US and Europe.

- Answer customer inquiries, log issues accurately, and provide timely solutions.

- Follow up on customer feedback to ensure issues are fully resolved.

- Maintain good relationships with customers to enhance customer satisfaction.

- Bachelor’s degree or higher in Science or Engineering fields.

- Fluent spoken and written English with good communication skills.

- Technical background preferred (e.g., computing, IT support, or related fields).

- Strong customer service orientation and problem-solving skills.

- Willingness to work night shifts and a strong team player.