Responsibilities

• Handle inbound and outbound customer inquiries related to mobile services (billing, plans, technical issues, SIM activation, etc.).
• Provide step-by-step troubleshooting for mobile device and network concerns.
• Assist customers with account updates, plan changes, and service requests.
• Document customer interactions accurately in the system.
• Escalate complex issues to higher-level support when necessary.
• Maintain professionalism and empathy in all customer interactions.
• Adapt to shifting schedules and deliver consistent performance across different shifts.
• Collaborate with team members to meet service level agreements (SLAs) and performance targets.