• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Manage customer accounts and maintain accurate records of customer interactions.
• Collaborate with team members to improve internal processes and enhance customer satisfaction.
• Assist in training new customer service representatives.
• Follow up with customers to ensure their needs are met and encourage feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using customer service software and tools
• Qualities and Traits: Strong problem-solving skills and a positive attitude
• Working Conditions: Ability to work in a fast-paced environment