Process & file purchase/ job orders from dealers/ customers; Provide price & delivery information; Process Sales Invoice & Delivery Receipts; Document/ file records of customer complaints, customer survey results & evaluation; Receives/ files customers’ requests for new products & product development, including other products & services inquiries; Perform related duties as assigned or as the situation dictates.

• Receives, reviews processes and files received job orders from dealers and customers
• Logs phone-in orders of clients and customers
• Advises and identifies customer for any revisions or changes in the placed orders
• Notifies PPIC, Warehouse and Manufacturing for any changes in the orders of clients and customers
• Provide pricing and delivery information to clients
• Processes Sales Invoices and Delivery Receipts
• Documents and files records of customer feedback and complaints, including Customer Survey satisfaction results and evaluation
• Receives and files customers’ requests for new products and product development, including other products and services inquiries
• Perform related duties as assigned or as the situation dictates

Requirements

• Graduate of any four (4) year course
• Customer service-related work experience or with relevant work experience in the same capacity
• General Training: 5S’, CGMP, Safety, ISO
• Technical Training: Work Instructions, SOP’s, Hands-on training, Other trainings that maybe assigned by immediate superior/HRD as need arises
• Management training: Training/s that maybe assigned by immediate head/HR that would help develop management techniques, communication skills, and leadership skills.
• Ability to process orders of clients
• Ability to read purchase orders, job orders, instructions, and specifications
• Ability to communicate technical information
• Ability to relay information to clients for any amendments to purchase orders of job orders
• Methodical & accurate, with an eye for detail
• Good at communicating & likes dealing with people
• Strong commitment to quality customer service
• Team-player and can work under pressure
• Standards of conducts and sound work ethics