• Handle inbound or outbound customer interactions via chat and email 
• Respond to inquiries with professionalism, empathy and efficiency 
• Identify customer needs and deliver effective, timely solutions 
• Collaborate with internal teams and escalate issues when needed 
• Assist with onboarding and mentoring new team members 
• Stay informed on our products, services and company policies 
• Recommend and upsell relevant products and services when appropriate 

Qualifications 

• High school diploma or equivalent education 
• Strong English communication skills (written and spoken) 
• Basic computer literacy and familiarity with internet-related tools 
• A team-oriented mindset and a pro-active attitude 
• You’re efficient and can quickly adapt to new situations 
• A natural problem-solver with empathy and professionalism 

Nice to have 

• Experience in customer service  
• Proficiency in an additional language (especially Swedish, Danish, German, Dutch, French or Spanish)