Location: Cebu IT Park

Work Setup: Onsite

Responsibilities:

• Handle inbound and outbound voice calls to assist customers with inquiries, concerns, and requests.
• Provide accurate information about products and services in a professional manner.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document call details and update the system accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Meet performance metrics such as quality scores, attendance, and productivity.

Qualifications:

• At least Senior High School Graduate.
• With or without BPO/Voice experience (training will be provided).
• Strong English communication skills (oral and written).
• Typing speed of at least 26–32 WPM.
• Amenable to work on shifting schedules, weekends, and holidays.

Willing to work onsite at Cebu IT Park.

Salary Package (Starter / Adapter Level)

• Base Pay: ₱14,500.00
• Rice Allowance: ₱2,000.00
• Complexity Allowance: ₱2,500.00
• Total Monthly Package: ₱19,000.00
• (For ExPro / With Experience, the Complexity Allowance is ₱3,500.)