Order Management Specialist – Retail

Metacom Business Process Outsourcing Solution Inc.

RM1.2-1.3K[Bulanan]
Di lokasi - CebuTiada Pengalaman DiperlukanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Pembangunan Profesional

    Latihan Pekerjaan, Pembangunan Profesional

  • Cuti & Pelepasan

    Curi Percutian

Baca Lebih Lanjut

Location: Cebu IT Park

Work Schedule: Shifting

Employment Type: Full-time


About the Role:

Are you passionate about customer service and retail? Join our growing team and support one of the leading global retail or e-commerce brands! As a Customer Service Representative for our Retail Account, you will play a key role in helping customers with their orders, returns, product inquiries, and more — all while ensuring a seamless shopping experience.


What You'll Do:

  • Respond to customer inquiries via phone, email, or chat related to orders, product information, returns, exchanges, and delivery status.
  • Assist customers in navigating the brand’s online store or retail services.
  • Provide timely and effective solutions to resolve customer concerns or complaints.
  • Maintain accurate records of customer interactions using internal tools/CRM systems.
  • Meet performance goals related to customer satisfaction, resolution time, and quality.
  • Stay updated on product lines, promotions, and company policies.


Qualifications:

  • High school graduate or equivalent (college degree a plus).
  • Excellent English communication skills – both written and spoken.
  • Strong interpersonal skills with a problem-solving mindset.
  • Willingness to work on shifting schedules, including weekends and holidays.
  • No BPO Experience required.


Perks & Benefits:

  • Competitive salary and performance-based incentives.
  • Paid training and continuous learning opportunities.
  • HMO and other health benefits.
  • Career growth in a fast-paced, international retail support environment.
  • Fun and inclusive company culture.


Why Join Us?

Be part of a team that brings smiles to shoppers around the world! If you're ready to grow your career while helping customers have a great retail experience—we want you on our team.

Apply now and start your retail support journey with us!


Khidmat PelangganBahasa InggerisPenyelesaian MasalahPengurusan AkaunEtika Kerja Yang Teguh
Preview

Marc Elijah Banag

HR OfficerMetacom Business Process Outsourcing Solution Inc.

Balas Hari Ini 0 Kali

Tempat Bertugas

Cebu IT Park, Skyrise 1 (Near BPI Skyrise ATM), BPI Skyrise ATM. Lobby, Skyrise 1 Bldg, Lahug, Cebu City, 6000 Cebu, Philippines

Disiarkan pada 08 October 2025

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.
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