Responsibilities:

• Respond to customer inquiries through phone, email, or chat.
• Resolve customer complaints by identifying issues and offering appropriate solutions.
• Follow company guidelines, scripts, and processes to ensure consistent service.
• Escalate unresolved or complex cases to the appropriate team or supervisor.
• Maintain a high level of professionalism and customer satisfaction.

Qualifications:

• HS Graduate (old curriculum) with AT LEAST 6 months BPO experience
• SHS graduate and college graduate with or without BPO experience
• Good to excellent communication skills
• Average computer navigation skills
• Willing to work onsite (IT Park)
• Can work the graveyard shift
• Can start ASAP