• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and troubleshoot issues efficiently and professionally.
• Process orders, returns, and account updates as required.
• Maintain detailed customer interaction records in the CRM or ticketing system.
• Escalate complex issues to the appropriate department when necessary.
• Follow communication scripts, guidelines, and policies.

Qualifications

• HS Graduate or College Undergraduate
• with at least 2 years and 6 months of experience in BPO
• College graduates are also welcome to apply.
• Must have strong communication skills.