• Handle customer inquiries and provide timely solutions.

• Maintain a positive, empathetic, and professional attitude towards customers.

• Document customer interactions and escalate issues when necessary.

• Collaborate with team members to improve service quality and efficiency.

• Participate in training and development programs to enhance skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.

• Skills and Competencies:

– Excellent English communication skills

– Strong problem-solving abilities

– Team player with a strong work ethic

– Experience in a call center environment is a plus

• Qualities and Traits: Strong interpersonal skills and technical aptitude