Description

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Assist customers via phone, email, and chat while maintaining a positive attitude.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service quality and efficiency.
• Participate in training sessions to enhance product knowledge and customer handling skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, strong customer service skills, organizational skills
• Qualities and Traits: Strong work ethic, excellent interpersonal and people skills
• Responsibilities and Duties: Ability to handle high call volumes in a call center environment