• Handle customer inquiries, complaints, and feedback via phone, email, or chat with poise and professionalism.
• Collaborate with team members to achieve targets and improve service metrics.
• Embrace company values to create a warm, welcoming environment for our beauty-focused community.

Job Title: Customer Service RepresentativeEducational Qualifications

- No specific educational requirements.Experience Level

- Less than 1-year experience in a customer service role preferred.Skills and Competencies

- Fluency in spoken and written Mandarin and English.

- Ability to communicate effectively in Mandarin.

- Strong customer service skills.

- Proficient in problem-solving.

- Capable of managing scheduling tasks.

Responsibilities and Duties:

- Address customer inquiries and concerns with professionalism.

- Build and maintain positive customer relations.

- Assist in scheduling appointments or services.

- Solve problems efficiently to ensure customer satisfaction.Working Conditions:

- Fast-paced environment.

- May require shift work to cover various time zones.

Qualities and Traits:

- Excellent communication skills.

- Patience and empathy.

- Ability to work under pressure.

- Detail-oriented and organized.

- Adaptable to changing situations.