handles customer inquiries via phone, email, or chat, providing solutions, resolving complaints, processing requests, and maintaining high satisfaction by actively listening, communicating empathetically, documenting interactions accurately, and adhering to company/client guidelines, often while working in shifts and using multiple computer applications. 

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries (inbound/outbound) via calls, email, or chat, focusing on first-call resolution.
• Problem-Solving: Diagnose issues, provide accurate information, and offer solutions or process orders, forms, and requests.
• Communication: Maintain a positive, empathetic, and professional attitude, ensuring clear and concise communication.
• Data Management: Handle sensitive customer data securely and document all interactions and transactions in databases.
• Process Adherence: Follow company policies, procedures, and client guidelines, utilizing central databases for information.
• Performance: Meet schedule adherence, productivity goals, and service level agreements (SLAs). 

Key Skills & Requirements:

• Communication: Excellent verbal and written skills, active listening.
• Technical: Proficiency with computer systems, software, and CRM tools.
• Soft Skills: Patience, empathy, problem-solving, adaptability, attention to detail, and strong customer service orientation.
• Flexibility: Ability to work in rotational shifts