Customer Service Representative - Collection specialist

MD-TORCH Solutions

RM1-1.4K[Bulanan]
Di lokasi - Iloilo1 - 3 Tahun PengalamanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Insurans Kesihatan

  • Faedah Tambahan

    Kuarter Tidur

  • Pembangunan Profesional

    Pembangunan Profesional

  • Keseimbangan Kerja-Kehidupan

    Waktu Fleksibel

Baca Lebih Lanjut

As a Collection Associate-Pionner Taglish/Local Account, you will be responsible for handling inbound and outbound customer interactions to collect outstanding payments, while delivering exceptional customer service.


What you'll be doing

  • Handle inbound customer calls to discuss payment plans and collect outstanding debts
  • Make outbound calls to customers to follow up on late or missed payments
  • Maintain accurate and detailed records of all customer interactions and payment arrangements
  • Provide exceptional customer service, working to resolve customer queries and concerns
  • Adhere to all company policies, procedures and regulatory requirements
  • Collaborate with the wider team to share best practices and identify opportunities for improvement


What we're looking for

  • 1-2 years of experience in a customer service or collections role, preferably in a call centre environment
  • HS/SHS GRAD + 1YR COLLECTOR EXPERIENCE (BPO OR NON-BPO)
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent negotiation and problem-solving abilities to handle difficult customer situations
  • Proficiency in Tagalog and English, both written and verbal
  • Attention to detail and the ability to maintain accurate records
  • Resilience and the ability to work under pressure to meet targets
Preview

Mac Arce

HR OfficerMD-TORCH Solutions

Lebih daripada sepuluh balasan hari ini

Tempat Bertugas

Iloilo City, Richmonde Tower. Iloilo Business Park, Megaworld Blvd, Mandurriao, Iloilo City, 5000 Iloilo, Philippines

Disiarkan pada 26 November 2025

MD-TORCH Solutions

Tidak Memerlukan Pembiayaan

<50 Pekerja

Sumber Manusia

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TORCH Solutions

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