Customer Support Specialist (Iloilo)

Cooee Inc.

RM1.4-1.7K[Bulanan]
Di lokasi - Iloilo1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Faedah Tambahan

    Peralatan Syarikat

  • Pembangunan Profesional

    Program Kepelbagaian, Latihan Pekerjaan, Pembangunan Profesional

  • Cuti & Pelepasan

    Cuti Kematian, Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets.


This role supports the timely follow-through of jobs and ensures tasks are completed and closed in line with agreed KPIs.


Why Cooee

-At Cooee, we believe in human connection and in the power of potential. We aim to create a workplace where people can grow into their strengths, supported by a team culture built on trust, clarity, and shared purpose.


What You’ll Be Working On:


  • Handle inbound and outbound calls and respond to email queries
  • Interpret and validate client requests, then action the appropriate service response
  • Raise work orders and coordinate urgent jobs with contractors
  • Process invoices, sign-off tickets, and insurance documentation
  • Capture and update data accurately in internal systems
  • Communicate clearly with clients, contractors, and internal teams
  • Track, follow up, and close outstanding jobs within agreed KPIs
  • Participate in system improvements and team development activities


What We’re Looking For:


  • 1–5 years of customer service experience (phone and email support)
  • Strong verbal and written communication skills
  • Good problem-solving and people skills
  • High attention to detail and accuracy with documentation
  • Basic knowledge of Microsoft Office (Outlook, Excel, Word)
  • Able to prioritize, multitask, and manage time efficiently
  • Can work independently and collaborate well with a team
  • Experience in customer service is a plus (especially in admin-heavy support roles)


Job Details


  • Job Type: Full-time
  • Work Setup: Onsite
  • Location: Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City


Preview

Jessa Roxas

Marketing & IT LeadCooee Inc.

Balas Hari Ini 1 Kali

Tempat Bertugas

2nd Floor, Nelly Garden Mansion, Brgy E Lopez St, Jaro, Iloilo City, Iloilo, Philippines

Disiarkan pada 15 January 2026

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