• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• At least 1–2 years of experience in customer service or guest relations, ideally with exposure to Airbnb, Agoda, and Trip.com platforms
• Strong communication and interpersonal skills (verbal and written)
• Proficiency in using online booking platforms and MS Office/Google Workspace
• Customer-oriented mindset with problem-solving ability
• Willing to work flexible hours, weekends, and holidays if required

Responsibilities

• Manage bookings, guest inquiries, and reservation updates on Airbnb, Agoda, and Trip.com platforms
• Respond promptly and professionally to guest messages, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure units are clean, prepared, and ready for guest check-in/check-out
• Monitor guest reviews and feedback; provide resolutions to complaints and escalate major issues to management
• Maintain accurate records of reservations, cancellations, and guest details
• Ensure compliance with platform policies and company procedures
• Assist in improving online ratings through excellent customer service and proactive guest engagement
• Generate reports on occupancy, customer feedback, and booking performance when needed