Customer Service Associate (Retail Account)

DAYSHIFT | Fulltime | Makati (Full Onsite)

Start Immediately Grow With Us

Were looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.

• Strong interest in customer service (preferred)
• Confident English communication for phone & email support
• Comfortable with MS Office, email, and spreadsheets

Preferred but nor required:

• Experience with Freshdesk, Shopify, or CRM tools 
• Exposure to Australian clients is an advantage

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

As a Customer Service Associate, you will play a key role in ensuring a seamless customer experience handling inquiries, resolving issues, and coordinating with teams to deliver efficient and reliable service.

This role is also open to fresh graduates who are eager to learn and grow in a dynamic environment.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What You’ll Be Working On

• Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
• Communicate with customers and suppliers for any warranty claims regarding products.
• Provide administrative and support services.
• Coordinate with the warehouse regarding shipment of goods and any inventory issues.
• Maintain a strong and positive relationship with all customers, ensuring swift fulfilment of their needs.
• Monitor order status and keep customers updated.
• Use internal systems (Freshdesk, W3APP, Shopify) and keep records up to date.
• Assist senior project managers with the preparation, compilation, and presentation of larger commercial fit-out projects.
• Maintain a professional, helpful, and positive tone in all customer interactions.
• Work with suppliers to resolve issues and manage warranty claims.
• Stay on top of open tasks and follow through without needing close supervision.

What We’re Looking For

• Open to fresh graduates or applicants with up to 5 years of experience in customer service (retail/sales).
• Strong English communication skills, both written and spoken.
• Confident in using MS Office and spreadsheets.
• Solutions-driven mindset.
• Friendly, proactive, and great at building relationships.
• Organized multitasker who thrives both independently and in a team.
• Flexible and ready to take on new challenges.
• A team player who is adaptable and willing to assist wherever needed.

Job Type: Full-Time, Day Shift

Work Setup: Full Onsite — 2nd Floor, Vicente Madrigal Building, Ayala Avenue, Makati City, Philippines