• Interact with customers to provide information and resolve inquiries.
• Handle customer complaints and provide appropriate solutions.
• Document customer interactions and maintain comprehensive records.
• Collaborate with other team members to enhance the customer experience.
• Assist in training new customer service staff when necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving skills and a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and adapt to changing situations.
• Working Conditions: Typical office environment with occasional remote work opportunities.