• Provide top-notch customer service support via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Maintain accurate customer records and document interactions.
• Collaborate with team members to ensure customer satisfaction.
• Resolve customer complaints in a professional and timely manner.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Minimum of 3 years in Customer Complaint Management (Retention/Escalation) or in Sales (Hard Selling).
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficiency in customer service software and Microsoft Office
• Qualities and Traits: Empathetic, patient, and problem-solving attitude