Career Opportunity: Customer Service Representative

About the Role: We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience with our products and services.

Job Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information regarding products, services, orders, and policies.
• Resolve customer issues efficiently and professionally, escalating when necessary.
• Maintain a high level of product and service knowledge to better assist customers.
• Document customer interactions in the CRM system and ensure records are complete and accurate.
• Follow up on open tickets to ensure prompt resolution.
• Identify recurring issues and communicate trends to management.
• Uphold company standards for customer satisfaction and quality service.

Job Qualifications:

• Bachelor's degree in related fields.
• For undergraduates, at least 2.5 years of work experience.
• At least 6 months of Customer Service Representative experience.
• Must have handled voice accounts.

Location: Cebu City.

Work set-up: On-site