• Provide professional, timely, and empathetic support to customers via phone, email, and chat
• Assist customers with account management, product setup, billing inquiries, and troubleshooting technical issues
• Accurately document customer interactions and resolutions in CRM and ticketing systems
• Follow established processes and procedures while seeking opportunities to improve the customer experience
• Escalate complex issues to higher-level support teams when necessary
• Ensure compliance with customer service standards, policies, and data privacy regulations
• Collaborate with teams to resolve recurring issues and identify process improvements
• Stay current on products, services, and updates to provide accurate information to customers

Qualification and requirements:

• 2 to 3 years of experience in customer service, technical support, or any related field
• Strong verbal and written communication skills with a customer-first mindset
• Ability to troubleshoot, problem-solve, and provide clear explanations
• Experience using CRM and support tools; knowledge in call center software is preferred
• High attention to detail, with the ability to manage multiple tasks effectively
• Team-oriented, patient, and adaptable to fast-paced environments
• Bachelor’s degree in Business, Communications, or a related field (preferred)
• Willingness and ability to work US hours (night shift, PH time)

Non-negotiable skills & requirements:

Note: All listed qualifications are required.

Benefits and perks:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment 

• Up to 24 leave credits per year 

• Flexible leave credits which may be used for vacation, emergency and sick leaves 

• Superb and exciting Mid-Year Parties – with items to give away and cash prizes! 

• Endless opportunities for career advancement 

• Exclusive ATM inside the office for employee's convenience 

• Annual Performance Review with Salary Increase 

• We set you up for success with a company-provided PC/Laptop and fiber internet connection 

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays! 

• Top notch workplace with first class VIP lounge and game rooms 

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance 

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues 

• International career growth and connections 

• Unlimited cash incentives for hired referrals 

• Mental Wellness Employee Assistance program through Lifeworks 

• In-house psychiatrist available to support employees' well-being 

• Become part of the Employee Share Units program 

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. 

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.  

Why Cloudstaff is the #1 Workplace?  

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition 
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement 
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment