• Respond to customer inquiries and provide information or assistance as needed
• Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies, and products
• Proactively reach out to customers to ensure their satisfaction and address any potential issues
• Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
• Preparing the timeliness and accuracy of the CRO Weekly report
• Driven to go the extra mile to hit sales requirements

Qualifications:

• Bachelor or undergraduate of business, communications, marketing, or other relevant fields
• Highly sales-oriented and has an eager disposition to create positive customer experiences with HMR clients
• Has 2 years of experience in Sales from various industries
• Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred
• Out-of-the-box thinker who strategizes sales-related initiatives
• With retail sales industry experience
• Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage
• Excellent communication skills both verbal and written