Customer Service Representative

Sumisho Motor Finance Corporation

RM1-1.4K[Bulanan]
Di lokasi - Misamis Barat<1 Thn PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent
  • Preferably 6months to 1year experienced employee specialized in Customer Service or equivalent
  • Amenable to report in Cagayan de Oro branch.


Branch Customer Relations Specialist Function:

  • Customer-Related Transactions- end to end support for customers with loan inquiries, requests, and complaints handling.
  • Internal and External customer relations handling.
  • Handling customer engagement on retention related initiatives.
  • Front line handling of customers visiting the branch or Head Office.
  • Facilitate and participate in Customer Relations Management related activities and functions.
  • May provide reports related to CRM handling.

Duties and Responsibilities:

  • Handles all assigned customer-related inbound calls, sms, and emails. This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments and payment arrangement.
  • Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer’s Sumisho loan.
  • Handles customer related document releases for closed accounts handling.
  • Handles the endorsement of closed accounts to loan operations for proper turn-over of documents to the customer.
  • Corresponds to dependencies such as other departments for the resolution of customer concerns.
Komunikasi
Preview

Sumisho Motor Finance Corporation

HR OfficerSumisho Motor Finance Corporation

Balas Hari Ini 0 Kali

Tempat Bertugas

Cagayan De Oro City. Cagayan De Oro City, Misamis Oriental, Philippines

Disiarkan pada 06 November 2025

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