Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

RM1.9-3.4K[Bulanan]
Di lokasi - Misamis TimurTiada Pengalaman DiperlukanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Telekomunikasi

  • Pengiktirafan dan Ganjaran Pekerja

    Pelan Insentif Ekuiti, Komisyen, Bonus Prestasi, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

Baca Lebih Lanjut

Penerangan

Position Overview:

As a Call Center Agent, you will be the first point of contact for our customers, providing excellent service and support through phone, email, or chat. Your role is to handle inquiries, resolve issues, and ensure customer satisfaction while representing the company professionally.


  • Respond promptly and professionally to incoming customer calls and messages.
  • Provide accurate information regarding products, services, and company policies.
  • Troubleshoot and resolve customer issues or escalate to appropriate departments when necessary.
  • Record customer interactions and maintain detailed, accurate records in the CRM system.
  • Follow communication scripts, guidelines, and procedures to maintain quality standards.
  • Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
  • Collaborate with team members and supervisors to improve processes and customer experience.
  • Stay informed about product updates, promotions, and company policies.

Syarat-syarat


Shifting Schedule

Onsite


Fresher / No BPO Experience

- at least HS Grad (old curriculum) / SHS Grad

- Excellent Communication Skills

- preferably with at least 6mos CCE

- One way transportation (going home) will also be provided for show up candidates with at least 6mos CCE.

- Relocation package will also be available for candidates with at least 6mos CCE.

- 10K SOB for Telco hires (with or without CCE)

- Applicant must be at least 18 years old

- Good computer navigational skills on multiple systems

- Typing speed of 25 - 30 WPM


Earn as much as 45K


Bahasa InggerisKhidmat PelangganBersifat KepimpinanPusat Panggilan
Preview

Rosito lascona

HR ManagerMetacom Business Process Outsourcing Solution Inc.

Kadar tindak balas yang tinggi

Tempat Bertugas

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

Disiarkan pada 19 June 2025

Peringatan Keselamatan Bossjob

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  • atau situasi haram yang lain.