We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.

Key Responsibilities:

• Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
• Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
• Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
• Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
• Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
• Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.

• Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
• Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
• Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
• Language: Proficiency in English, both written and spoken.
• Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)

This is a NIGHT SHIFT.